URL: /baas/corex/features/sct05-subscription-management

---
title: "SCT05 - Subscription Business Performance Management"
description: "Tools for managing subscription-based business models and recurring revenue"
---

# SCT05 - Subscription Business Performance Management

Tools for managing subscription-based business models and recurring revenue, enabling automated billing and customer lifecycle management.

## Overview

This capability provides comprehensive tools for managing subscription-based services, from plan creation to billing automation and churn prevention.

## Features

| Feature | Description |
|---------|-------------|
| **Plan Management** | Create and manage subscription plans |
| **Recurring Billing** | Automated billing cycles |
| **Analytics & Reporting** | Subscription metrics and insights |
| **Lifecycle Management** | Customer journey automation |
| **Churn Prevention** | Predictive churn analytics |

## Subscription Plan Features

| Feature | Description |
|---------|-------------|
| **Flexible Pricing** | Fixed, tiered, usage-based pricing |
| **Trial Periods** | Free trial configuration |
| **Billing Cycles** | Weekly, monthly, annual billing |
| **Proration** | Automatic proration on changes |
| **Add-ons** | Optional add-on products |

## Configuration Options

| Level | Features | Automation |
|-------|----------|------------|
| **Basic** | Essential plan management | Manual billing |
| **Standard** | Full subscription tools | Automated billing |
| **Advanced** | AI-powered optimization | Predictive analytics |

## Subscription Lifecycle

```mermaid
flowchart TD
    A[Trial Sign-up] --> B[Trial Period]
    B --> C{Convert?}
    C -->|Yes| D[Active Subscription]
    C -->|No| E[Trial Expired]
    
    D --> F[Renewal]
    D --> G[Upgrade/Downgrade]
    D --> H[Cancellation Request]
    
    F --> D
    G --> D
    H --> I[Retention Offer]
    I -->|Accept| D
    I -->|Decline| J[Cancelled]
```

## Key Metrics

| Metric | Description |
|--------|-------------|
| **MRR** | Monthly Recurring Revenue |
| **ARR** | Annual Recurring Revenue |
| **Churn Rate** | Customer cancellation rate |
| **LTV** | Customer Lifetime Value |
| **CAC** | Customer Acquisition Cost |

## Billing Automation

- **Invoice Generation**: Automatic invoice creation
- **Payment Collection**: Automated payment processing
- **Dunning Management**: Failed payment recovery
- **Renewal Reminders**: Pre-renewal notifications
- **Receipt Delivery**: Automatic receipt emails

## Integration with Other Capabilities

| Capability | Integration |
|------------|-------------|
| **SCT01/02 - Channels** | Subscription management UI |
| **SCT04 - Instant Payment** | Payment collection |
| **SCT06 - Decision Support** | Subscription analytics |
| **SCT08 - External Cards** | Card-based recurring billing |

## Subscription Tier Availability

| Tier | Configuration Level |
|------|---------------------|
| Starter | Not included |
| Professional | Standard |
| Enterprise | Advanced |
| Custom | Configurable |