URL: /paas/operations/support

---
title: "Support"
description: "Getting help with PaaS"
---

# PaaS Support

Get help with your PaaS connector integrations.

## Support Channels

| Channel | Contact |
|---------|---------|
| **Email** | support@finhub.cloud |
| **Portal** | Developer Portal tickets |
| **Emergency** | 24/7 hotline (production) |

## Response Times

| Priority | Response |
|----------|----------|
| **Critical** | 1 hour |
| **High** | 4 hours |
| **Normal** | 24 hours |

## Before Contacting Support

Please have ready:

- Tenant ID and connector name
- Transaction reference (if applicable)
- Error messages or codes
- Steps to reproduce

## Common Issues

- Authentication errors
- Connector timeouts
- Webhook delivery failures
- Rate limit exceeded

## Self-Service

- [Connectors Documentation](/paas/connectors)
- [Integration Guide](/paas/journey/integration)