SCT07 - Omni Channel
Seamless experience across multiple customer touchpoints and channels via API
Seamless experience across multiple customer touchpoints and channels, providing unified customer data and cross-channel continuity through the API.
Overview
This capability enables your platform to deliver a consistent and seamless customer experience across all channels with unified data and transaction continuity via API integration.
Features
Configuration Options
API Usage
Get Unified Customer Profile
Response:
Create Cross-Channel Session
Response:
Resume Session on New Channel
Response:
Get Channel Activity
Response:
Channel Types
Integration with Other Capabilities
Related Developer Portal
Subscription Tier Availability
Developer Portal
Sign in for endpoints, schemas, Postman, and the interactive playground